Wednesday, December 25, 2013

Steps for Stopping Nutrisystem Auto Delivery

Hello! I hope everyone is having a Happy Christmas. I noticed in a few department store ads that they're already having a sale on fitness equipment and fitness DVDs, though they don't normally do this until around the first of year to tie into the New Year's Resolution theme, but I guess they wanted  to start earlier this year. I thought I would tie into the whole fitness theme by posting this article written by a fellow writer. 

Sometimes a diet program just isn't right for you and you can't go forward one more day. When this happens to you and you're on the Nutrisystem plan, there are some definite steps you should take to cancel your automatic shipments, return old food, and get some money back. Below will be a few simple steps that will get you started. Thank goodness Nutrisystem does make it easy to cancel Auto-Delivery at any time, but please make sure you hold onto your confirmation number just in case there is a glitch and your cancellation does not go through.

With the Auto-Delivery plan your credit card is charged once a month for 4-weeks of food. Many people prefer Auto-Delivery because it comes with a great discount. For example, currently, this plan saves you 20% (about $82). In addition, other discount offers that Nutrisystem gives occasionally, like the “save 40% Plus 1 Week of Food Free” (or others—see apply only if you choose Auto-Delivery. However, keep in mind, if you cancel your Auto Delivery plan before the second consecutive payment, then you will be charged the amount of these discounts.

Give Nutrisystem a Call

First things first, you cannot cancel the program online. You have to call in to talk to a customer care specialist. This is not as convenient as just pressing a button online, but at least you can talk to a person and ask them any questions about your cancellation. The toll-free number is 877-338-8446.

What you'll need to tell Customer Care

Some information that they'll ask of you over the phone is your name, and most importantly your membership number which should be clearly marked on your billing material. If you do not have this number it's going to take much more time to have the operator help you, so make sure you find this number before making the call. You then simply tell the operator that you wish to cancel your membership and stop the recurring shipment of food.

Don't Lose this Number

The customer care representative is going to give you a cancellation number and it's incredibly important that you keep this number on file. If you have any recurring bills or billing problems after canceling, this number is going to facilitate the reimbursement of these unnecessary bills.

Returning Food

You can return unused Nutrisystem food for a refund, no questions asked. You need to call Customer Service at 1-800-585-5483 within 30 days of receiving the food to obtain a return authorization number. You're going to put this number on the outside of your return box and ship it back to Nutrisystem to receive your reimbursement for that food.

Complete the Return

Using the packing slip that Nutrisystem provides, simply send the box back to their returns department at 1490 Nitterhouse Drive in Chambersburg, PA 17201. It's advised that you give it a 4-6 weeks before your reimbursement goes into effect. It will take some time to process your request and put that money back into your account.

Unlike non-frozen food that is refundable (less shipping cost), if you have ordered frozen food (Nutrisystem Select) you cannot return it nor get a refund.

Overall, there are few complaints about the Nutrisystem cancellation process, but do make sure to check you billing statement after canceling so that no mysterious payments show up that you have not authorized. You're now ready to be done with Nutrisystem, and perhaps move on to your next dieting adventure.

As a final thought; if you're not able to return old Nutrisystem food because you've had multiple shipments, there are some other outlets for selling the unused items to get some of your money back. There's a huge market for Nutrisystem entrees online on eBay.


  1. I cancelled my Nutrisystem membership today and was never asked for my membership number, only my name, address, and first and last name. Good thing too. I looked through my packing slip and scoured their website and could not find a membership number.

    1. I just had the same experience. How long did it take for your confirmation email to show up?


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